Client Delivery

The /client command

Track every client's delivery directly from Claude Code. HubSpot is the single source of truth. No spreadsheets. No local files. Every FSM sees the same data instantly.

Check status
/client status kaylor@bettsnation.com

Pulls the deal, all notes, and current pipeline stage. Renders a delivery dashboard showing what's done, what's active, and who logged last.

Log a session
/client log kaylor@bettsnation.com "Delivered brand positioning doc + strategy deck"

Creates a timestamped note on the HubSpot deal. Associated to both the deal and the contact. Every FSM can see it immediately.

Advance stage
/client advance kaylor@bettsnation.com

Moves the deal to the next pipeline stage. Also creates an audit note. The pipeline tracks delivery progress automatically.

List all clients
/client list

Shows every active Velocity deal with current stage, deal name, and creation date. Your portfolio at a glance.

How it works: Every /client command hits the HubSpot API in real-time. There are no local files, no sync delays. When Sean logs a session on his machine, Nick sees it immediately. HubSpot is the single source of truth for all client delivery data.


Your CRM Playbook

HubSpot for FSMs

Everything you need to know about HubSpot deal stages, what happens at each one, and how to keep the pipeline clean. Zero prior HubSpot experience required.

Why this matters: HubSpot is the single source of truth for every founder's journey. If the deal stage is wrong, the team can't see where the founder is. If the status is missing, leadership can't spot problems. Move the deal forward the same day the milestone happens. Every time.

The Founder Success Pipeline
Stage 1
Closed
Deal won. Welcome email sent. Intake form link delivered.
Stage 2
Intake Form
Typeform submitted. FSM begins live profile analysis + scorecard.
Stage 3
Deep Dive Scheduled
Scorecard delivered. 60-min Brand Deep Dive call booked.
Stage 4
Brand Positioning
Deep Dive complete. Building Brand Positioning + Content GPS + Hooks.
Stage 5
Content GPS
LinkedIn, X, IG Carousels, Waterfall, CTA Strategy being built.
Stage 6
Content Monetization Pack
YouTube, VSL, emails, newsletter, offer stack, lead magnets.
Stage 7
Conversion Assets
Landing page, workshop, org chart, sales deck. Machine installed.
Stage 8
Advisory
Monthly strategy calls. Content refreshes. Performance reviews.
Stage 9
Roadmap Call
Month 5. Review scorecard baseline vs. current. Plan next chapter.
Stage 10
Upsell Call
Present renewal options: Continue Velocity, ascend to Edge, or graduate.
Stage 11
Renewed
Velocity | Edge | Continuity / Henso
On Track
At Risk
Blocked
Complete

Stage-by-stage: what to do and when

Each card tells you exactly what happens at this stage, what YOU do, and what moves the founder forward.

1
Stage 1
Closed
Day 0
What just happened

The closer signed this founder. The deal is won. You are now their Founder Success Manager. This is the handoff moment.

Your checklist
  • Send the Welcome Email (template in Emails tab below)
  • Include the Typeform intake form link
  • Create the founder's Google Drive folder
  • Set deal status to On Track

Move to Stage 2 when: The founder submits their Typeform intake. This usually takes 1-3 days. If 5 days pass with no submission, send the gentle nudge (see Recovery section).

2
Stage 2
Intake Form
Days 1-3
What just happened

The founder completed their 42-field Typeform. You now have their business details, social links, audience info, goals, and pain points. This is your first real data.

Your checklist
  • Visit every link they provided (website, socials, YouTube)
  • Google their name. Check Social Blade stats
  • Generate the Brand Scorecard in Terminal
  • Book the 60-min Brand Deep Dive call

Move to Stage 3 when: You have sent the scorecard AND the Brand Deep Dive call is booked on the calendar.

3
Stage 3
Deep Dive Scheduled
Days 3-7
What just happened

The scorecard is delivered. The 60-min call is on the calendar. The founder has reviewed their scores and is coming in with expectations.

Your checklist
  • Generate the Deep Dive Prep call script in Terminal
  • Review the prep doc 30 min before the call
  • Verify Fathom is recording in the first 30 seconds
  • Export the Fathom transcript immediately after

Move to Stage 4 when: The Brand Deep Dive call is complete AND you have the Fathom transcript exported.

4
Stage 4 - Active Build
Brand Positioning
Days 7-14
What you are building

This is the strategic foundation. Brand Positioning (12-part strategy), Brand Strategy Deck (interactive Vercel presentation), Content GPS + 200 Hooks. Everything after this stage is built on top of these documents.

Your checklist
  • Generate Brand Positioning in Terminal
  • Generate Brand Strategy Deck in Terminal
  • Generate Content GPS + Hooks in Terminal
  • QA every deliverable (use the QA Checklist)
  • Present ALL deliverables live on a review call

Move to Stage 5 when: Phase 1 Review Call is complete, founder feedback is incorporated, and final deliverables are in their Google Drive.

5
Stage 5 - Active Build
Content GPS
Days 14-30
What you are building

The full content engine. 14 LinkedIn posts, 14 X posts, 10 IG carousels (scripts + production-ready designs), LinkedIn infographics, Content Waterfall system, and CTA Strategy with ManyChat flows.

Your checklist
  • Generate content pack skills in Terminal (see Terminal tab)
  • Generate visual assets (carousels, infographics)
  • Generate Content Waterfall + CTA Strategy
  • QA every deliverable
  • Present live on Phase 2 Review Call

Move to Stage 6 when: Phase 2 Review Call is complete, all content assets delivered to Google Drive.

6
Stage 6 - Active Build
Content Monetization Pack
Days 30-45
What you are building

Revenue engine. YouTube scripts, VSL script, email sequences (5 welcome + 4 FOMO), newsletter template, offer stack (pricing + objections), lead magnets as interactive HTML with PDF download.

Your checklist
  • Generate video + email skills in Terminal
  • Generate Offer Stack + Lead Magnets
  • QA every deliverable
  • Present live on Phase 3 Review Call

Move to Stage 7 when: Phase 3 Review Call is complete, all monetization assets delivered.

7
Stage 7 - Active Build
Conversion Assets
Days 45-60
What you are building

The closing machine. Landing page (copy + live build), workshop script + interactive deck, org chart with hiring roadmap, personalized sales deck, leadership blueprint. The full system is now installed.

Your checklist
  • Generate conversion skills in Terminal
  • Deploy all Vercel assets (deck, landing page, workshop)
  • QA every deliverable
  • Present live on Phase 4 Review Call
  • Celebrate. The machine is installed.

Move to Stage 8 when: Phase 4 Review Call is complete. All assets delivered. The founder has brand strategy, content machine, revenue engine, and conversion system. Transition to advisory.

8
Advisory

Monthly strategy calls. Review performance data. Run content refreshes every 4-6 weeks. The system compounds. Move to Stage 9 at Month 5.

9
Roadmap Call

Month 5. Review scorecard baseline vs. current performance. Show them how far they've come. Plan the next chapter together. Move to Stage 10.

10
Upsell Call

Three options: Continue Velocity, ascend to Edge (1:1 with Matt), or graduate. The quality of the prior 5 months is the only pitch needed. No pressure.

11
Renewed

Velocity renewal, Edge ascension, or Continuity/Henso. New engagement starts. Reset delivery timeline. The relationship deepens.

The 5 non-negotiable HubSpot rules

1
Move the deal the same day
When a milestone happens (form submitted, call completed, deliverables sent), move the stage that day. Not tomorrow. That day.
2
Set the status at every stage
On Track / At Risk / Blocked / Complete. If you don't set it, leadership can't see problems. "At Risk" is not a failure. It's a flag that triggers support.
3
Never skip a stage
Even if a founder moves fast, every stage must be touched. The pipeline is sequential. Skipping creates data gaps that make reporting unreliable.
4
Log notes on the deal record
After every review call, add a note: what was presented, what feedback was given, what was amended. If another FSM ever picks up this founder, they should be able to read the deal and know everything.
5
Closed means frozen
Once a deal is Closed Won, do not modify the deal amount, close date, or payment type. These fields are locked for revenue reporting. All post-close activity happens through stage progression.

Using /hubspot in Claude Code

Don is building a /hubspot command that lets you manage deals directly from Terminal. Here is what it will do and how to use it.

/hubspot lookup [name]
Find a founder

Searches HubSpot for a contact or deal by name. Returns their deal stage, status, contact info, associated company, and timeline. Use this before every work session to confirm where the founder is in the pipeline.

# Look up a founder before starting work /hubspot lookup Mike Rodriguez # Returns: Deal Stage, Status, Last Activity, Next Action
/hubspot move [name] [stage]
Advance the deal

Moves a deal to the next stage. Validates that the deal is currently in the previous stage (no skipping). Logs the transition with a timestamp and your name.

# After the Brand Deep Dive call is complete /hubspot move "Mike Rodriguez" "Brand Positioning" # After Phase 1 deliverables are approved /hubspot move "Mike Rodriguez" "Content GPS"
/hubspot status [name] [status]
Flag the health

Sets the deal health status. Use "at-risk" if the founder hasn't responded in 5+ days or missed a review call. Use "blocked" if there is a dependency preventing progress.

# Founder hasn't responded to scorecard email in 6 days /hubspot status "Mike Rodriguez" at-risk # Fathom recording failed, need to reschedule /hubspot status "Mike Rodriguez" blocked # Back on track after rescheduled call /hubspot status "Mike Rodriguez" on-track
/hubspot note [name] [text]
Log activity

Adds a timestamped note to the deal record. Use after every review call, deliverable send, or status change. The note should say what happened and what is next.

# After a Phase 1 review call /hubspot note "Mike Rodriguez" "Phase 1 review complete. Founder loved the strategy deck. Minor edits to Content GPS section 3. Amendments sent. Moving to Content GPS."
/hubspot my-founders
Your portfolio

Shows all founders assigned to you with their current stage, status, and days in stage. Use this every morning to prioritize your day. Founders marked "At Risk" or "Blocked" should be addressed first.

# Start every workday with this /hubspot my-founders # Returns a table: # Name | Stage | Status | Days # Mike Rodriguez | Brand Positioning | On Track | 3 # Sarah Chen | Content GPS | At Risk | 8 # James Park | Advisory | Complete | 45

The rule: Move the deal forward the same day the milestone happens. Set the status at every stage. View the full CRM flow →

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